If you are going to sell International you had better put in the effort on Canada Post's web site understanding the different categories of shipment, costs and transit times. But it was just a hassle and it was easier to just stop selling to the UK. The goods always did arrive and in the meantime because of the effort I put in explaining things no one ever filed any disputes against me. When foreign buyers would contact me over "where is it?" I would spend a lot of time referring them back to my originally quoted delivery time for the UK of 6-8 weeks and pointing out that there was still time yet and asking them to be patient. Surface mail takes forever and you get into these kinds of disputes. Air mail is fast but generally far too expensive and foreigners will simply think you're cheating them. You might want to reconsider selling outside of North America because of the transit time. In my opinion the item is almost certainly still in transit but there is absolutely nothing that you can do to counter the eBay dispute other than stall for time and hope it arrives real soon. If the item's insured you have to wait 60 days or so before you can even put in a claim for it and at that point they'll actually start to look for it for what that's worth. Canada Post can sort out the issue of the tracking number for you and whether or not its been delivered but other than that they won't do anything for you. Nov 03 to now is about 7 weeks, within the 6-8 weeks delivery window i would expect for surface mail to the UK, especially considering this is winter (bad weather) and the Christmas rush season at that. I'm not sure what you mean by "international letter post" unless you're referring to Small Packet, but there are no tracking numbers issued for Small Packet unless that's changed recently. Shoppers doesn't get involved in tracking issues (they don't get paid for it), they'll just refer you to the 1-800 number.
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